Epinion

This survey is for passengers who have recently used the Assistance Service at Heathrow Airport. We greatly value your feedback and would appreciate it if you could spend a few minutes of your time telling us about your experience of the service.

Heathrow Airport has commissioned Epinion, an independent market research organisation, to collect customer feedback on this service. All the answers you give will be shared anonymously with Heathrow Airport (unless you have given contact details).

If the Assistance Service was used by a relative or friend and you are helping them to complete the survey please give their views of the service and enter their details (e.g. their age or gender).

Your participation is completely voluntary and you can withdraw your consent at any time, after which we will delete your information if it is not already anonymised.

Please click “Next” to begin the survey.

To learn more about your rights, visit our website: http://insights.epinionglobal.com/privacy-policies. If you have any questions about the survey or want to withdraw your consent, please feel free to write to our project manager at mfhh@epinionglobal.com. You can also always contact Epinion's data protection officer at dpo@epinionglobal.com or by phone: +45 87 30 95 00.

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